Assistant Floor Manager

SAFFRONS @ 1163 PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A catering service provider in Singapore is seeking a qualified individual to supervise department operations, assist customers, and ensure overall service quality. The ideal candidate should promote teamwork and manage halal compliance while providing excellent customer service and handling feedback. Flexibility to work nights and weekends is required.

Responsibilities

• Supervise general operations of a specific department.
• Assist customers and resolve inquiries promptly.
• Coordinate with ground staff and kitchen for service success.
• Promote customer satisfaction and encourage referrals.
• Handle feedback and resolve customer complaints.
• Monitor competitors and market intelligence.
• Promote teamwork and quality service through communication.

Job description

Job Description

• Responsible for supervising the general operations of a specific department in an organization
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
• Work closely with ground staff and kitchen to facilitate services agreed upon and to ensure the overall success of the event
• Promote customer satisfaction and encourage referrals
• Handle feedback and resolve complaints from customers
• Monitor competitors’ activities and market intelligence and be proactive
• Monitor local competitors and compare their operations
• Promote teamwork and quality service through daily communication and coordination with other departments
• Display flexibility and willingness to adapt to new situations or take up new challenges
• Required to work nights, weekends, and/or holidays
• Recommend and makes pricing decisions on wedding/catering-related products and services
• Be the point of contact for halal-related matters
• Liaise with MUIS, upkeep halal documents, and ensure operations are always halal compliant
• Managed workflow to exceed quality service goals
• Ensured that the front end of the store and all cashiers were proficient and moving customers through the checkout process in a friendly and timely manner.
• Balanced all cash drawers at the end of the cashier's shifts, ensuring accuracy.
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Perform other duties as assigned by management