Assistant Executive (Marine Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance company in Singapore seeks a Claims Officer to manage client interactions and claims processing. The role involves liaising with various stakeholders, gathering necessary information upon claims notification, and ensuring accurate documentation and compliance with underwriting practices. Ideal candidates should possess relevant qualifications and strong communication skills alongside a proficiency in Microsoft Office applications. This position provides an excellent opportunity in a dynamic environment that values customer focus and teamwork.

Qualifications

• Diploma/Degree holders in Insurance, Maritime Studies or related discipline.
• Good working knowledge of Microsoft Office application.
• Relevant experience will be an added advantage.

Responsibilities

• Attend to telephone enquiries and walk-in customers.
• Manage correspondence and attend meetings with clients/intermediaries.
• Gather relevant customers' details and arrange surveys upon claims notification.
• Create claim files/checklist for underwriting acceptance confirmation.
• Prepare and dispatch PLA/Cash-Call Advice.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Education

Diploma/Degree in Insurance, Maritime Studies or related discipline

ACII/AAII, CGI qualifications or relevant insurance equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and TM Group of Companies.
• Manage correspondence and attend meetings with clients/intermediaries when required.
• Upon claims notification, gather relevant customers' details, arrange surveys and contact settling agents if needed.
• Create claim files/checklist and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance with TM Group of Companies.
• Send Acknowledgment Letter and request necessary claims documents from clients/intermediaries.
• Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA/MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
• Review and escape claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly/quarterly statistics as needed
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.

Requirements

• Diploma/Degree holders in Insurance, Maritime Studies or related discipline;
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent;
• Good working knowledge of Microsoft Office application;
• Relevant experience will be an added advantage;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player, conscientious, tactful, customer-focused and willingness to learn new skills.