Assistant Executive Housekeeper

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is seeking an Executive Housekeeper to assist in managing the housekeeping department. Responsibilities include coordinating operations, inspecting rooms and public areas, and ensuring compliance with hotel standards. The ideal candidate will have experience in hospitality and strong leadership skills. Opportunities for professional development are available.

Qualifications

• Experience in a housekeeping or hospitality environment.
• Strong leadership and interpersonal skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate daily operations with Assistant Housekeepers.
• Inspect areas and ensure compliance with hotel standards.
• Prepare rosters and manage training attendance.

Skills

Staff coordination

Inventory management

Training and development

Communication skills

Job description

Position summary statement:

Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group.

Primary Responsibilities:

• Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements
• Ensure that monthly training plan is done and that training attendance are submitted accurately
• Coordinate with all relevant departments on jobs requiring interdepartmental cooperation
• Ensure that GC/PM rooms are checked and up to hotel standards
• Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants
• Inspect areas daily – public area and rooms
• Inspect all VIP rooms
• Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme
• Ensure that weekly and monthly inventory is done
• Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate
• Coordinate with laundry contractor all laundry and linen are being returned timely and accurately
• Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays.
• Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out
• Attend meetings scheduled for Housekeeping
• Prepare reports and compile data when necessary
• Counsel, motivate, train and discipline associates when necessary.
• Give recommendations for changes and processes
• Spearhead housekeeping projects for continuous improvement

Guest Satisfaction

• Monitor guest feedback on Trustyou. To formulate action/training plan base on feedback
• Retrieve guest profiles and personalise guest experience
• Meeting guest for feedback and handling guest complain where necessary