Assistant / Duty Manager (Hotel)

JEN SINGAPORE TANGLIN BY SHANGRI-LA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Duty Manager to oversee daily operations and ensure guest satisfaction. The ideal candidate will manage staffing needs and lead the hotel during critical shifts. With at least 2 years in a relevant role, you should excel in communication and be detail-oriented. Responsibilities include handling guest complaints, managing the hotel during the midnight shift, and developing training programs. Join our team and help create memorable experiences for our guests.

Qualifications

• At least 2 years of relevant experience in hotel management.
• Ability to manage day-to-day operations and staffing.
• Strong leadership skills to handle unexpected situations.

Responsibilities

• Manage staffing requirements and plan work.
• Ensure smooth daily operations.
• Track guest satisfaction and handle complaints.
• Lead the hotel during the midnight shift.
• Identify training needs and develop programs.

Skills

Good communication skills

Detail-focused

Guest-oriented

Job description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Ensure smooth operation on a daily basis
• Track guest satisfaction levels and handle guests' complains
• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
• Overall in-charge of the hotel during the midnight shift in the absence of the senior management
• Identify training needs and develop training programs
• Serve as hotel Emergency Response Team leader during crisis management
• Ensure compliance to company's auditing framework
• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier
• Good communication skills
• Loves interacting with guests from all backgrounds
• Preferably has at least 2 years of relevant experience
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented