Assistant Director, Specialist Outpatient Clinics (SOC)

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading regional cancer centre in Singapore is looking for a strategic leader to transform clinic operations and ensure exceptional patient care. In this role, you will oversee day-to-day operations across seven specialty clinics, work closely with the Director of Clinic Operations, and lead a team of managers. Ideal candidates will have at least 10 years of operations management experience, with a strong focus on process improvements and service excellence. This is a unique opportunity to make a significant impact on patient outcomes.

Qualifications

• Minimum 10 years operations management experience, with at least 6 years in healthcare outpatient settings.
• Proven track record leading process improvements and operational transformation.
• Experience in staff deployment planning and managing teams of managers.

Responsibilities

• Lead the transformation of clinic operations for exceptional patient care.
• Oversee day-to-day outpatient clinic operations and lead clinic managers.
• Implement innovative services and process improvements affecting patient outcomes.

Skills

Strong operational mindset

Hands-on leadership style

Excellent analytical skills

Outstanding written communication

Ability to influence stakeholders

High proficiency in Microsoft Office

Passionate commitment to service excellence

Education

Degree in Business Administration

Healthcare Management

Engineering

Tools

Microsoft Office suite

Job description

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

You will lead the transformation of our clinic operations to deliver exceptional patient care. This strategic leadership position offers the opportunity to drive operational excellence across seven specialty clinics whilst optimising both patient experience and operational effectiveness.

Working closely with the Director of Clinic Operations, you'll oversee day-to-day specialist outpatient clinic operations, lead a team of clinic managers, and spearhead the implementation of innovative services and process improvements that make a real difference to patient outcomes.

Key Skills & Attributes

• Strong operational mindset with ability to identify inefficiencies and implement practical solutions
• Hands‑on leadership style with proven ability to work alongside teams to drive change
• Excellent analytical skills with data‑driven decision‑making capabilities
• Outstanding written communication and presentation skills
• Ability to influence and engage stakeholders at all levels
• High proficiency in Microsoft Office suite and financial modelling
• Passionate commitment to service excellence

Job Requirements

• Degree in Business Administration, Healthcare Management, or Engineering
• Minimum 10 years operations management experience, with at least 6 years in healthcare outpatient settings
• Proven track record leading process improvement initiatives and operational transformation projects
• Experience in staff deployment planning, resource optimisation, and managing teams of managers