Assistant & Deputy Director, Design Management, AI Programme

Public Service Division; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading government agency in Singapore is seeking an experienced Assistant/Deputy Director of Design Management to lead the user experience vision for AI adoption across the public sector. The role involves building and managing a design team, defining design strategy for high-impact AI products, and collaborating with stakeholders to deliver user-centric solutions. Candidates should have extensive product design experience and strong team leadership skills. Join us to make a meaningful impact in shaping Singapore's Smart Nation agenda.

Benefits

Flexible work arrangements

Holistic and competitive employee benefits

Qualifications

• 10 years or more of product design experience.
• Demonstrated experience building and managing design teams.
• Proven ability to translate user insights into design direction.

Responsibilities

• Develop end-to-end user research and experience strategy for AI products.
• Build, manage, and mentor a high-performing team of designers.
• Partner with stakeholders to ensure alignment on user needs.

Skills

Product design experience

Team management and mentorship

Stakeholder management skills

Expertise in usability and accessibility

Job description

[What the role is]

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

GovTech's AI Programme is seeking a strategic Assistant/Deputy Director of Design Management to lead the user experience vision for artificial intelligence adoption across the Singapore public sector. This senior leadership role is responsible for building and managing a design team, defining design strategy for high-impact AI products, and collaborating with product and engineering leads to deliver user-centric solutions. This position reports to the AI Programme Director and is integral to advancing Singapore's Smart Nation agenda.

Key Responsibilities

Experience Strategy & Vision

• Develop and drive the end-to-end user research and experience strategy for the AI Programme's products and platforms.

• Identify key design opportunities in AI adoption through research and frame problems for new initiatives.

• Serve as a core member of the AI programme leadership team with the focus on design and innovation.

Team Leadership & Development

• Build, manage, and mentor a high-performing team of designers.

• Establish best practices and frameworks for user research, design development, and quality assurance.

• Cultivate a team culture of creativity, collaboration, and problem-solving.

Cross-Functional Collaboration

• Partner with Product, Engineering, and agency stakeholders to ensure alignment on user needs, technical feasibility, and policy requirements.

• Provide strategic advice on AI-enabled product design and user-centricity.

Design Quality & Governance

• Define and enforce design quality standards, principles, and patterns for responsible and trustworthy AI solutions.

• Develop toolkits and guidance to enable teams to achieve design excellence.

• Establish metrics to measure the impact and usability of AI products.

What we are looking for

• 10 years or more of product design experience, with a strong portfolio showcasing work on complex systems (e.g., enterprise software, AI platforms, data tools).

• Demonstrated experience building, managing, and mentoring design teams.

• Expertise in establishing design processes, governance, and quality frameworks at scale.

• Proven ability to translate user insights and organisational strategy into a clear design direction.

• Strong communication and stakeholder management skills, with the ability to influence senior leadership.

• Proficient in best practices for usability, accessibility (WCAG), and responsible AI design.

• Experience with enterprise software or government digital services is a plus.

Why Join GovTech's AI Programme?

• Unmatched Impact: Own the design strategy for a major national initiative that will directly improve how millions of people experience government.

• Build from the Ground Up: Shape and grow a talented design team, defining the culture and standards for the future.

• Broad Perspective: Work directly with government leaders to understand and solve their most pressing challenges.

• Collaborate with the Best: Join a dynamic team with experience from top technology companies, all dedicated to public good.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers