Assistant / Deputy Clinic Manager

LION HEALTH CLINIC & SURGERY (YISHUN) PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Deputy Clinic Manager to oversee daily operations, manage patient care, and handle insurance claims. The ideal candidate should have experience in clinic management, be proficient in patient feedback handling, and possess strong leadership skills to supervise staff and ensure service standards. This role requires shift work and includes responsibilities in marketing and operational planning.

Qualifications

• Experience in managing clinic operations.
• Proficient in handling patient feedback and issues.
• Able to supervise and train clinic staff.

Responsibilities

• Ensure smooth daily operations of the clinic.
• Oversee insurance and government scheme claims.
• Develop operational plans that align with company policies.

Skills

Clinic operations management

Patient management

Insurance claims processing

Marketing strategies

Job description

We are a GP clinic looking for a deputy clinic manager with experience.

Require to do shift work and work during weekends.

Able to travel between Yishun and Boon Keng / Bendemeer area

Main Responsibilities:

• Ensure smooth day-to-day operations of the clinic
• To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone
• Handle patient feedback and complaints on operational issues and/or medical services provided
• Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims
• Follow-up on outstanding payments.
• Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions
• Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level
• Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses
• Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example
• Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director
• Perform any other ad-hoc projects as assigned by the management