Assistant / Deputy Clinic Manager

LION HEALTH CLINIC & SURGERY (BOON KENG) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Deputy Clinic Manager to ensure smooth operations and manage staff. The role requires leadership skills, experience in managing clinic duties, and the ability to handle patient feedback. The position involves shift work, including weekends, and travel between locations. Excellent communication and organizational skills are essential for this role.

Qualifications

• Experience in managing clinic operations and staff.
• Able to work shifts including weekends.
• Strong leadership and communication skills.

Responsibilities

• Ensure smooth day-to-day operations of the clinic.
• Handle patient feedback and complaints.
• Oversee the compliance with clinic policies and procedures.

Skills

Experience in clinic management

Proficiency in administrative duties

Customer service skills

Problem-solving skills

Job description

We are a GP clinic looking for a deputy clinic manager with experience.

Require to do shift work and work during weekends.

Able to travel between Yishun and Boon Keng / Bendemeer area.

Main responsibilities:

• Ensure smooth day-to-day operations of the clinic
• To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone
• Handle patient feedback and complaints on operational issues and/or medical services provided
• Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims
• Follow‑up on outstanding payments.
• Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions
• Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level
• Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses
• Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example
• Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director
• Perform any other ad‑hoc projects as assigned by the management