Assistant Customer Relations Supervisor – Central – $3000 (ID: 689406)

PERSOL; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Supervisor to enhance the shopping experience of customers. You will oversee daily operations, assist customers, and train staff while ensuring excellent service standards. The ideal candidate has at least 2 years of supervisory experience in frontline customer service or the hospitality sector and possesses strong communication skills. This role requires availability for shifts, weekends, and public holidays.

Qualifications

• Minimum qualification of 'N', 'O', 'A', or Diploma level required.
• At least 2 years of supervisory experience in the hospitality sector.
• Strong passion for delivering excellent customer service.

Responsibilities

• Oversee daily operations of the information counter.
• Assist customers with inquiries and promotions.
• Train new staff on customer service policies.

Skills

Supervisory experience in frontline customer service

Excellent oral and written communication skills

Effective customer handling abilities

Education

Diploma or equivalent ('N', 'O', 'A')

Job description

Join a dynamic team as a Customer Service Supervisor, where you will engage with customers and enhance their shopping experience through outstanding service and operational management.

Responsibilities

• Oversee daily operations of the information counter and assist customers with inquiries and mall promotions.
• Provide feedback management through face-to-face interactions and phone calls.
• Assist in creating duty rosters and supervising the customer service team.
• Train new staff on customer service policies, procedures, and industry best practices.
• Maintain accurate inventory of promotional merchandise.
• Coordinate tenant requests for technical assistance with security.
• Handle daily redemptions and settlements for the Gift Voucher program and manage sales transactions, ensuring accurate reconciliation of daily sales.

Requirements

• Minimum of 'N', 'O', 'A', or Diploma level qualification.
• At least 2 years of supervisory experience in frontline customer service or the hospitality sector.
• Excellent oral and written communication skills.
• Strong passion for customer service with effective customer handling abilities.
• Availability to work shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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