Assistant Centre Manager - Enrichment Centre / 5 days / East [2683]

The Supreme HR Advisory; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive. The role involves attending to customers, handling registrations, and assisting the operations manager. The ideal candidate has a diploma and relevant customer service experience. Offered salary ranges from $3,000 to $4,000, with working hours focused on weekdays and weekends.

Qualifications

• At least Diploma in any discipline required.
• Relevant customer service experience is a must.
• Proficiency in MS Office, Zoom, Google Drive, and AI-generative apps.

Responsibilities

• Attend to walk-in customers, phone calls, and emails promptly.
• Handle registration and requests of existing students.
• Maintain the Centre’s student management system.
• Prepare invoices and handle payment collection.
• Assist the operations manager with resource management.

Skills

Customer service skills

Communication skills

Proficiency in MS Office

Familiarity with Zoom

Proficiency in Google Drive

Knowledge of AI-generative apps

Education

Diploma in any discipline

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683