Assistant Centre Manager

MINDSPACE (SINGAPORE) PTE. LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading training center operator in Singapore is looking for a detail-oriented Operations Manager to oversee the end-to-end operations of the training center. The role is critical for ensuring smooth delivery of courses, maintaining regulatory compliance, and enhancing learner experience. Ideal candidates will have a degree and proven leadership capabilities, alongside strong communication and problem-solving skills. This full-time position requires flexibility in work hours, including weekends, to align with training schedules.

Qualifications

• Proven ability to lead teams and maintain operational discipline.
• Excellent communication and problem-solving skills.
• Diligent and detail-oriented with documentation and reporting.

Responsibilities

• Manage and coordinate the day-to-day operations of the training centre.
• Oversee classroom, online, and blended learning setups.
• Ensure consistent, high-quality learner engagement and satisfaction.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Education

Degree or Diploma in any disciplines from a recognized organization

Tools

Microsoft Office

LMS/TMS platforms

Administrative systems

Job description

Thepositionis responsible foroverseeing the end-to-end operations of the trainingcentre— ensuring smooth delivery of courses, full regulatory compliance, high service standards, and efficient coordination among trainers, learners, and internal teams.This role also serves as the operational backbone of the Academy, managing dailycentreoperations, quality assurance, and learner experience, traininglogistics, while supporting strategic initiatives to enhance performance and business growth.

Key Responsibilities

Training Operations Management

• Manage and coordinate the day-to-day operations of the trainingcentre, including scheduling, resource allocation, and facility management.

• Plan, schedule, and coordinate course runs in line with approved training calendars and requirements.

• Oversee classroom, online, and blended learning setups including trainerpreparations, venue readiness, and learner communications.

• Ensure proper documentation, attendance tracking, assessment administration

• Manage inventory of training materials, equipment, and supplies.

• People & Trainer Coordination-Supervise and develop the Operations and Training Admin team.Coordinate with trainers on lesson plans, attendance, and assessmentlogistics.Manage trainer service performance standards.Support recruitment andonboarding ofnew trainers and interns.

• Manage government fundingclaims

• Learner Experience & Service Excellence

• Ensure consistent, high-quality learner engagement and satisfaction from enrolment to post-course follow-up.

• Handle learner feedback and escalations professionally; propose service improvement initiatives.

Quality Assurance & Compliance

• Implement andmonitorcompliance with SSGrequirements (ERF, TPQA, WSQ audits, etc.).

• Maintain up-to-date SOPs, records, and audit trails for all training activities.

• Support internal and external audits; ensure corrective and preventive actions are promptly implemented.

• Conduct periodic reviews of trainer and course performance through feedback analysis and learner outcomes.

Systems, Finance & Reporting

• Work with IT and Finance teams to ensure proper usage ofelectronic systems, e-payment, and invoicing processes.

• Monitor resourceutilisation, and operational KPIs.

• Generate regular management reports (attendance,utilisation, learner outcomes, feedback scores, etc.).

Qualifications & Experience

• Degreeor Diplomainanydisciplinesfrom a recognized organization.

• Proven ability to lead teamsandmaintainoperational discipline.

• Excellent communication, problem-solving, and stakeholder management skills.

• Proficient in Microsoft Office, LMS/TMS platforms, and administrative systems.

Core Competencies

• Operational Excellence:Strong planning and execution capability.

• Compliance Orientation:Diligent and detail-oriented with documentation and reporting.

• Service Mindset:Passionate about learner and trainer experience.

• Innovation:Continuous improvement anddigitalisationmindset.

Working Hours

Work Schedule:

• 5 days per week — 4 weekdays and 1 weekend.

Weekday Hours:

• 9:00 am – 6:30 pm, or

• 10:00 am – 7:30 pm, or

• 12:30 pm – 10:00 pm(if there is onsite training)

Weekend Hours:

• 9:00 am – 6:30 pm(if there is onsite training)

Note: If there is no weekend training, the staff is to report to work on a weekday within the same week instead.