Assistant Care Coordinator (NUHS@Home)

Institution: National University Health System

As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of the patient’s own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Primary Responsibilities and Duties (80%):

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients’ general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provides regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintains accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
• Monitors patients’ vital signs and escalates red flags to the respective team nurses/physicians.
• Adheres to telehealth monitoring using the Telehealth system.
• Lifestyle changes/health coaching e.g., diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%):

• Ensures all necessary equipment and supplies are available for patient care and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies, and projects.
• Performs any other ad-hoc duties and responsibilities that may be assigned from time to time.

Job Specification/Requirements

• Diploma in health-related courses preferred.
• Fluent in English; ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work/flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service-oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player with demonstration of some leadership skills.
• Have initiative and commitment with a good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience in a healthcare setting will be an added advantage.