Assistant Care Coordinator (NUHS@Home)

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Assistant Care Coordinator to enhance patient care at home. In this pivotal role, you will collaborate with healthcare providers and families to ensure seamless coordination of care. Your responsibilities will include monitoring patient conditions, managing care plans, and engaging in interdisciplinary meetings. This position offers a unique opportunity to contribute to a new home hospital service, where your proactive problem-solving skills and passion for healthcare will make a significant impact. Join a dynamic team and help deliver high-quality care in a supportive environment.

Qualifications

• Diploma in health-related courses preferred.
• Fluent in English; local dialects are a plus.
• Good computer literacy and knowledge of PC software.

Responsibilities

• Perform pre-admission screening and manage patient care.
• Collaborate with nurses and document patient progress.
• Participate in team meetings and ensure continuity of care.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Health Coaching

Computer Literacy

Education

Diploma in Health-Related Courses

Tools

Telehealth System

Job description

Institution: National University Health System

As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of the patient’s own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Primary Responsibilities and Duties (80%):

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients’ general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provides regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintains accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
• Monitors patients’ vital signs and escalates red flags to the respective team nurses/physicians.
• Adheres to telehealth monitoring using the Telehealth system.
• Lifestyle changes/health coaching e.g., diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%):

• Ensures all necessary equipment and supplies are available for patient care and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies, and projects.
• Performs any other ad-hoc duties and responsibilities that may be assigned from time to time.

Job Specification/Requirements

• Diploma in health-related courses preferred.
• Fluent in English; ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work/flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service-oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player with demonstration of some leadership skills.
• Have initiative and commitment with a good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience in a healthcare setting will be an added advantage.