Assistant Admin Executive (Healthcare Support)

Fei Yue Community Services; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A community service organization in Singapore is seeking candidates for a role in case referrals and administrative support. The position involves managing client records, handling inquiries, and ensuring smooth operations within the Homecare team. Applicants should have a diploma in relevant fields and possess strong organizational skills. The role demands good communication skills and a customer-service orientation, making it an excellent opportunity for those passionate about healthcare services.

Qualifications

• Experience in case coordination, administrative support, or healthcare operations is an advantage.
• Familiarity with homecare processes preferred.

Responsibilities

• Stay updated on policies and support Homecare service development.
• Handle case referrals, coordination, and all client registration/admission/discharge procedures.
• Manage front desk duties and handle calls and walk-in enquiries.

Skills

Strong organisational and administrative skills

Good communication and interpersonal skills

Proficient in Microsoft Office

Customer-service oriented

Education

Diploma in Administration, Social Services, Healthcare, or relevant fields

Tools

IRMS

NMTS

ILTC

EMRX

Job description

Case Referrals & Homecare Coordination

• Stay updated on policies and support Homecare service development.
• Handle case referrals, coordination, and all client registration/admission/discharge procedures.
• Manage NMTS and SMF applications and ensure timely renewals.
• Maintain accurate client databases and conduct satisfaction surveys.
• Collate reports, support KPI and audit requirements, and build rapport with AIC/MOH.

Administrative & Operational Support

• Provide admin, procurement, billing, and logistical support for the Homecare team.
• Manage documentation, filing, scheduling, minutes, and incoming/outgoing correspondence.
• Ensure proper upkeep of client records and operational files.

General & Other Duties

• Manage front desk duties and handle calls and walk-in enquiries.
• Support outreach events, ad-hoc projects, renovations, and data entry.
• Perform any additional duties as assigned.

Qualifications & Experience

• Diploma in Administration, Social Services, Healthcare, or relevant fields.
• Experience in case coordination, administrative support, or healthcare operations is an advantage.
• Familiarity with systems (e.g., IRMS, NMTS, ILTC, EMRX) and homecare processes preferred.

Skills & Competencies

• Strong organisational and administrative skills, with attention to detail.
• Good communication and interpersonal skills to liaise with clients, caregivers, AIC, MOH, and internal teams.
• Ability to maintain accurate records, manage databases, and handle confidential information responsibly.
• Proficient in Microsoft Office and basic IT systems; able to prepare reports and documentation.
• Able to multitask, prioritise workload, and support team operations smoothly.
• Customer-service oriented, with a professional and friendly disposition.

Attributes & Work Style

• Responsible, reliable, and able to work independently with minimal supervision.
• Adaptable and able to handle ad-hoc tasks or operational changes.
• Team player with a positive attitude and willingness to assist in outreach or projects when needed.

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.