Appointment Booking Specialist (Temp Contract - 12 months) [POD]

Workforce Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency supporting local jobseekers seeks a candidate for its leads acquisition marketing team in Singapore. This role involves managing appointments, triaging jobseekers, and enhancing systems to improve operational efficiency. Ideal candidates should be familiar with Excel and possess excellent communication skills. This position is full-time and aims to bolster career guidance services for jobseekers.

Qualifications

• Must like communicating with others (verbal and written).
• Able to commit for the full length of the contract.
• Enjoy working as a team.

Responsibilities

• Contact leads via phone calls, WhatsApp, SMS, and email.
• Ensure jobseekers get referred to the most suitable touchpoint.
• Monitor campaign lead results and maintain service standards.

Skills

Familiar with Excel (filter, pivot, vlookup)

Customer service oriented

Able to multi-task

Meticulous and detail-oriented

Excellent verbal and written communication

Tools

Microsoft Outlook

WhatsApp

SMS

Job description

What the role is:

As part of reimagining our services and digital transformation, WSG is ramping up on the leads acquisition marketing for Career Health initiatives such as Career Guidance & Advisory services to continue to serve Singaporeans and enhance their job search or career planning. We are seeking qualified candidates to support the leads acquisition marketing team. The candidate will be responsible to undertake marketing and operational responsibilities to handle leads registrations.

What you will be working on:

• Appointment booking: Contact leads via phone calls, WhatsApp, SMS, and email or onsite at physical events.
• Triage jobseekers and inform about WSG’s suite of Career Guidance and Matching Services.
• Ensure jobseekers get referred to the most suitable touchpoint.
• Gather jobseekers’ employment-related details and key these details in WSG’s systems.
• Support development and enhancement of Appointment Booking system; support supervisor to document, design and deploy an enhanced system to improve operational efficiency and user experience across all touchpoints whilst maintaining data integrity and system reliability.
• Management of vendor: Monitor campaign lead results and maintain service standards, quality and KPIs.
• Manage the day-to-day operations with the Leads Fulfilments Ops.
• Handle escalations in CRM system and from Call Centre Ops.
• Leads acquisition marketing: Retarget jobseekers via own channels.
• Assist in copyediting and creative conceptualisation of marketing collaterals.

What we are looking for:

• Familiar with Excel (filter, pivot, vlookup).
• Familiar with Microsoft Outlook, SMS, and WhatsApp.
• Customer service oriented, able to handle and resolve escalation cases independently.
• Able to multi-task, and enjoy working as a team.
• Must like communicating with others (verbal and written).
• Meticulous, detailed-oriented.
• Able to commit for the full length of the contract.

About Workforce Singapore

Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower‑lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs.