Application Support Specialist (3.5 Days)

CAPPS SOLUTIONS PTE. LTD.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A tech solutions company in Singapore seeks an Application Support Specialist to provide Level 1 support for business applications. Responsibilities include troubleshooting issues, managing user queries, and ensuring adherence to IT policies. Ideal candidates should possess 1–2 years of experience in an application support role with strong analytical and communication skills. The position offers a competitive salary and a flexible working arrangement.

Benefits

Competitive salary and benefits

Collaborative work environment

Flexible working arrangements

Qualifications

• 1–2 years of experience in an application support or IT helpdesk role.
• Experience in a production support environment is an advantage.
• Ability to work independently and collaborate in teams.

Responsibilities

• Provide Level 1 support for business applications.
• Manage incident, problem, and change tickets.
• Ensure compliance with Service Level Agreements and IT policies.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Customer-focused mindset

Education

Diploma or Bachelor’s degree

Tools

Freshdesk

Redmine

Job description

Overview

We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.

Roles & Responsibilities

• Provide Level 1 support for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
• Communicate with users via ticketing system, chat and email.
• Manage incident, problem, and change tickets using tools like Freshdesk, Redmine.
• Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cross-functional teams to ensure optimal system performance.
• Troubleshoot and escalate complex issues to Level 2 support or vendor teams when necessary.
• Ensure that all support activities comply with the agreed Service Level Agreement (SLA), IT policies and security standards that have been set out internally and by the client.
• Maintain and update user guides, FAQs and support guides.

Requirements

Education:

• Diploma or Bachelor’s degree.

Experience and Skills:

• 1–2 years of experience in an application support, IT helpdesk, or similar customer-servicing role.
• Experience working in a production support environment will be an advantage.
• Experience and proficient in learning, navigating and using web-based business application systems.
• Strong analytical and troubleshooting skills.
• Good verbal and written communication abilities.
• Customer-focused mindset with the ability to handle pressure and tight deadlines.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary and benefits.
• A collaborative and supportive work environment.
• Flexible working arrangements (hybrid mode).

To Apply:

To Apply: Apply through Careers Future Portal or alternatively, please send your resume and a brief cover letter to [e-mail] with the subject line: Application Support Specialist – [Your Name].

We regret to inform that only shortlisted candidates will be notified.