Application Support Analyst (In-house App, Tech MNC)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A staffing service provider in Singapore is seeking an Application Support Analyst to manage operational workloads and provide troubleshooting support. The role requires handling issues on-call, performing disaster recovery drills, and deploying software updates. Candidates should hold a Diploma or Bachelor's degree in Computer Science and have 1-3 years of relevant experience. Strong analytical skills and a structured approach are essential for success in this position.

Qualifications

• 1-3 years of Technical / Application Support experience on various technology.
• Experience handling operational workloads and disaster recovery drills.

Responsibilities

• Provide level 1 troubleshooting support and response.
• Log, escalate, and follow through with issues.
• Review and improve alarm responses.
• Submit periodic capacity needs reviews.
• Support disaster recovery drills.
• Deploy new software versions.

Skills

Level 1 troubleshooting

Structured and analytical approach

Capacity review

Education

Diploma/Bachelor's degree in Computer Science

Job description

Position Overview

Working within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and elevate on alarms and issues that may arise during their shift. During periods where the analyst is not on rotation, the analyst is expected to perform other RTB activities, including but not limited to generating reports on the various kinds of operational workloads, reviewing capacity needs of the business, supporting and/or driving disaster recovery response drills, and supporting deployments.

Job Responsibilities

The application support analyst will handle the day-to-day operations of the business. The candidate will need to demonstrate a structured and analytical approach to the identification, diagnosis and rectification of issues.

• Provide level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby
• Log, escalq and follow through with issues, ensuring that issues are resolved
• Review and improve our alarms and alarm response
• Periodic reviews and submission of the capacity needs of the business
• Support and/or drive disaster recovery response drills
• Deploy new versions of the software

Requirements

• Diploma/Bachelor's degree in Computer Science or other highly technical, scientific discipline
• 1-3 years of Technical / Application Support experience on various technology