Application Support Analyst

Unison Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent technology firm in Singapore seeks to hire an experienced technical specialist to provide second-level technical support for applications. The ideal candidate should have a robust background in Java, SQL, and databases, alongside at least 2 years of experience with Rest API services and AWS Cloud. Responsibilities include troubleshooting technical issues, administering applications on UNIX/Linux, and collaborating for issue resolution. Candidates should possess a Bachelor’s or Master’s degree in a related discipline, and knowledge of ITSM practices is preferred.

Qualifications

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices).
• Minimum 3 years of working experience with microservices framework and containers.
• Working experience with AWS Cloud.
• Minimum 2 years of experience in application support, with strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting for automation.
• Solid understanding of Cloud AWS services and their application in a business environment.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Responsibilities

• Provide second-level technical support for applications and handle escalated incidents.
• Utilize SQL queries to analyze and troubleshoot issues in databases.
• Administer and support applications running on UNIX/Linux environments.
• Configure and troubleshoot Cloud AWS services used for application hosting.
• Collaborate closely with development teams for issue resolution.
• Document support processes and procedures for knowledge sharing.
• Participate in on-call rotation for urgent support requests.

Skills

Rest API services

Java frameworks (J2EE EJB, Spring, Microservices)

Microservices framework and containers

AWS Cloud

Application support

SQL

MySQL

Oracle

PostgreSQL

UNIX/Linux operating systems

Shell scripting (Bash)

IT Service Management (ITSM)

Education

Bachelor’s/Master’s degree in Computer Science, IT or related discipline

Job description

Nature of Work

• Provide second‑level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
• Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to elevate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on‑call rotation and handle urgent support requests outside regular business hours when necessary.

Problem Solving

• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise.
• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise.
• Escalate problems according to guidelines.
• Provide technical solutions for deficiencies in process, application configuration and operational procedures.

Resource Complexity

• Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge.
• Understand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.
• Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Requirements

Experience

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices).
• Minimum 3 years of working experience with microservices framework and containers.
• Working experience with AWS Cloud.
• Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
• Solid understanding of Cloud AWS services and their application in a business environment, with hands‑on experience in configuration and troubleshooting.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Education

Academic: Bachelor’s/Master’s degree in Computer Science, IT or related discipline (preferred).