Application Support Analyst

Hudson Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading multi-national company in Singapore is seeking an experienced Application Support Analyst. This role involves handling Level 2 support tickets for online platforms, ensuring prompt resolution and coordination with internal and external teams. The ideal candidate should have 2-4 years of experience in application support and strong analytical and communication skills. A robust understanding of ticketing systems and troubleshooting is essential for success in this employee-centric environment.

Qualifications

• 2-4 years of experience in Application Support, Operations Support, or IT Support (L2).
• Experience supporting web and mobile applications in a production environment.
• Familiarity with ticketing systems and basic understanding of APIs and databases.

Responsibilities

• Handle Level 2 support tickets for all online platforms.
• Ensure timely investigation, resolution, and coordination across teams.
• Maintain platform stability and operational excellence.

Skills

Problem-solving

Analytical skills

Communication skills

Tools

Jira Service Management

Freshdesk

Job description

Overview

• 1 Year Contract with view to extend
• A Leading Multi-national in Singapore
• Employee-Centric Environment

Our client is a highly recognized brand in the region and well-established financially. Currently, they are seeking an experienced Application Support Analyst in Singapore.

Role

You will be tasked to handle Level 2 support tickets for all online platforms, ensuring timely investigation, resolution, and coordination across internal teams and external vendors. This role plays a critical part in maintaining platform stability, operational excellence, and a high quality user experience for customers and partners.

Requirements

• 2-4 years of experience in Application Support, Operations Support, or IT Support (L2)
• Experience supporting web and mobile applications in a production environment
• Familiarity with ticketing systems (e.g. Jira Service Management, Freshdesk)
• Basic understanding of APIs, databases, and system integrations (no coding required, but troubleshooting mindset essential)
• Strong problem-solving, analytical, and communication skills

Please attach your latest resume in your application. Applications without resumes will not be processed. Your interest will be treated with the strictest confidentiality.