Application Support Executive

CENTURION CORPORATION LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is looking for an Application / Software Support Executive to provide operational support for internal systems and applications. The ideal candidate should have a diploma or degree in IT or a related field and demonstrate a basic understanding of web and mobile applications. This entry-level role involves providing Level 1 support, incident handling, and coordination with teams. Training will be provided, making it suitable for fresh graduates eager to learn.

Benefits

On-the-job training

Opportunities for career advancement

Qualifications

• Entry-level candidates and fresh graduates are welcome to apply.
• A basic understanding of web and/or mobile applications is required.
• Proficiency in SQL for simple queries is necessary.

Responsibilities

• Provide Level 1 application support for internal and customer-facing systems.
• Log and track incidents and service requests through ticketing systems.
• Perform basic troubleshooting for application and system issues.

Skills

Basic understanding of web and/or mobile applications

Basic knowledge of Windows and/or Linux operating systems

Basic understanding of networking fundamentals

Basic knowledge of SQL

Ability to communicate clearly in English

Willingness to learn and adapt

Education

Diploma or Bachelor’s Degree in Information Technology or related discipline

Tools

Ticketing systems (Jira, Freshdesk, ServiceNow)

Job description

Job Summary

We are seeking an Application / Software Support Executive to provide operational support for internal systems and business applications. The role involves incident handling, basic troubleshooting, and coordination with internal and external stakeholders to ensure applications operate reliably and efficiently. Training will be provided for entry-level candidates with a relevant educational background.

Key Responsibilities

• Provide Level 1 application support for internal and customer-facing systems
• Receive, log, track, and resolve incidents and service requests through ticketing systems
• Perform basic troubleshooting of application, system, and access-related issues
• Escalate complex or unresolved issues to senior support or development teams
• Support system testing, user acceptance testing (UAT), and deployment activities
• Conduct basic database checks (read-only) and application log reviews
• Prepare and maintain system documentation, SOPs, and user guides
• Coordinate with vendors and internal teams to resolve technical issues
• Adhere to established support processes and service level agreements (SLAs)

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related discipline
• Entry-level candidates and fresh graduates are welcome to apply
• Basic understanding of web and/or mobile applications
• Basic knowledge of Windows and/or Linux operating systems
• Basic understanding of networking fundamentals (e.g. IP addressing, DNS)
• Basic knowledge of SQL (e.g. simple SELECT queries)
• Ability to communicate clearly in English, both written and verbal
• Willingness to learn, adaptable, and able to work effectively in a team environment

Preferred Skills (Advantageous)

• Internship, project, or practical experience in application support or IT helpdesk
• Familiarity with ticketing systems (e.g. Jira, Freshdesk, ServiceNow)
• Exposure to cloud platforms (e.g. AWS, Azure)
• Basic understanding of IT service management processes (e.g. Incident and Problem Management)

Additional Information

• On-the-job training and guidance will be provided
• Shift work or on-call support may be required based on operational needs
• Appointment and remuneration will be commensurate with qualifications and experience
• Employment is subject to applicable work pass approval (where required)