Application Operations Engineer (Bank)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a technical support specialist in Singapore. The ideal candidate has at least 3 years of experience with UNIX environments and scripting languages. Responsibilities include managing technical incidents, ensuring SLA compliance, and improving service reliability. The role also involves knowledge sharing within teams, supporting complex operations, and working in rotational shifts with on-call support requirements.

Qualifications

• Minimum 3 years of experience with UNIX environments.
• Minimum 3 years of experience in scripting languages such as Python or Powershell.
• Minimum 2 years of hands-on experience in tools like Ansible, Gitlab, Azure Devops, Docker, or Kubernetes.

Responsibilities

• Ensure SLA and priorities are respected.
• Manage technical issues, escalations, and delivery levels.
• Collaborate with various teams within ITS and BLI.

Skills

UNIX environments

Scripting languages (Python, Powershell)

Ansible

Gitlab

Azure Devops

Docker

Kubernetes

Control-M

CICD pipelines

ITIL practices

Agile practices

Observability tools (Grafana, Kibana, Prometheus, Dynatrace)

Job description

Responsibilities

• SLA and priorities are respected
• Appropriate reaction, in line with the severity of an incident or escalation.
• Management of technical issues, escalations and ensuring good level of delivery
• Primary operational technical support and assist the functional support teams
• Good collaboration between various teams within ITS and also BLI
• Continuous improvement of service
• Propose improvement and solution to reduce repetitive tasks
• Improving complex operations (DRP, Migrations, Major maintenance etc.)
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Improve and standardize existing workflow processes and framework
• Bridging the gap between Dev and Ops
• Managing knowledge within the team
• Share the knowledge within AS teams through the WIKI
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…)
• Act as global coordinator main events.
• Review of major releases roadmaps
• Ensure post checks are documented, performed and report is shared

Rotational shifts: Members in the team will rotate accordingly around 3 shifts

Morning: 7am-4pm

Afternoon:2pm-11pm

Evening: 5pm-2am

On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

Requirements

• Minimum 3 years of experience with UNIX environments
• Minimum 3 years of experience in scripting languages such as Python, Powershell
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
• Experience with task schedulers such as Control-M
• Good understanding of IT ecosystems and application architectures
• CICD pipelines, ITIL practices, Agile practices, Lean
• Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.