Application and Technical Specialist [Medical Devices | Product Support | Post-Sales Training]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a customer support specialist in the medical device sector. This role involves providing technical training, assisting sales teams, and ensuring smooth product delivery. Candidates should have at least 2 years' relevant experience, particularly in patient monitoring or related fields. Interested applicants should send their resumes to the provided email.

Qualifications

• Minimum 2 years of relevant experience in the medical device industry.
• Experience in Patient Monitoring, Cardiology, or Ventilator-related products.

Responsibilities

• Provide support to customers and sales teams on all product and application-related requirements.
• Attend to product-related enquiries promptly and professionally.
• Plan and conduct regular product updates and training.

Skills

Customer support

Technical training

Product demonstrations

Project support

Education

Diploma in Science, Engineering, or a related discipline

Job description

[Job ID: 994115]

Responsibilities

• Provide support to customers and sales teams on all product and application-related requirements.
• Attend to product-related enquiries promptly and professionally.
• Plan and conduct regular product updates, application training, and technical workshops for assigned customer accounts/territories.
• Consult on product configuration, solutions, and applications for end-users, including clinicians, doctors, and biomedical personnel.
• Conduct product demonstrations, educate customers on features, functions, and benefits.
• Support sales managers on projects and tender specifications, ensuring proposed solutions meet requirements.
• Organize and deliver end-user training, including training schedules, preparation of materials, and quick guides.
• Support project delivery and installation, including product settings, parameters, and configuration setup per customer requirements.
• Collaborate with IT, engineering, logistics, and commercial teams to ensure smooth product commissioning and delivery.
• Provide technical and service support, including warranty and post-warranty servicing and preventive maintenance.
• Deliver product technical and service training to assigned customers.
• Standby for project trials, post-sales support, and warranty duties as needed.
• Perform ad-hoc duties as directed to achieve company goals.

Qualifications

• Minimum 2 years of relevant experience in the medical device industry.
• Experience in Patient Monitoring, Cardiology, or Ventilator-related products.
• Diploma in Science, Engineering, or a related discipline.

How to apply

To apply, please send your updated resume to: [e-mail]

We appreciate all applications; only shortlisted candidates will be notified. Applications will be retained for future openings.

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EA Licence No.: 07C5771
EA Personnel Reg. No.: R24122504
EA Personnel Name: Edmund Ting Chao Siong
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