APAC Support Analyst — Private Markets Platform

Menlo Ventures; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading venture capital platform is seeking a Support Analyst in Singapore. You will serve as the primary contact for customers, providing timely support through phone, chat, and email. Candidates should have strong communication skills and a customer-centric mindset, along with experience in client-facing roles. Your responsibilities will include addressing inquiries, documenting customer interactions, and contributing to process improvements. This position offers an excellent opportunity to impact the customer experience positively.

Qualifications

• Experience in a client-facing role, preferably in a call center.
• Able to maintain high customer satisfaction scores.
• Strong adaptability in ambiguous environments.

Responsibilities

• Provide front-line support for all customers.
• Follow up proactively with clients on their cases.
• Keep documentation of client interactions.
• Assist with product development and testing.
• Contribute to team learning and knowledge-sharing.

Skills

Fluent English

Strong written communication

Problem-solving

Customer service orientation

Job description

A leading venture capital platform is seeking a Support Analyst in Singapore. You will serve as the primary contact for customers, providing timely support through phone, chat, and email. Candidates should have strong communication skills and a customer-centric mindset, along with experience in client-facing roles. Your responsibilities will include addressing inquiries, documenting customer interactions, and contributing to process improvements. This position offers an excellent opportunity to impact the customer experience positively.