APAC Support Analyst – Customer Success & Product

Carta; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A market-leading tech firm in Singapore is seeking an entry-level Support Analyst to provide front-line customer support. The ideal candidate will engage with clients via phone and email, resolve inquiries, and document interactions to improve processes. Fluency in English and experience in a client-facing role are key. Join us to help shape our business and gain valuable experience in a fast-paced environment.

Qualifications

• Experience in a customer service or support role is preferred.
• Ability to manage high volumes of customer inquiries.
• Willingness to learn quickly and adapt to change.

Responsibilities

• Provide timely and accurate front-line support for all customers.
• Proactively follow-up with clients and maintain engagement.
• Engage with clients in real-time via email, phone, or Zoom.

Skills

Fluent in English

Strong written and verbal communication skills

Client facing experience

Customer Obsessed

Problem Solver

Ownership

Poised

Adaptable

Job description

A market-leading tech firm in Singapore is seeking an entry-level Support Analyst to provide front-line customer support. The ideal candidate will engage with clients via phone and email, resolve inquiries, and document interactions to improve processes. Fluency in English and experience in a client-facing role are key. Join us to help shape our business and gain valuable experience in a fast-paced environment.