APAC Cloud Customer Success Leader

AirTrunk; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading cloud infrastructure company based in Singapore is seeking a Senior Customer Success Manager to enhance customer engagement and drive strategies that align with company objectives. The candidate must have over 8 years in customer success roles and be proficient in proposal development. Responsibilities include managing complex deals, collaborating with internal teams, and ensuring high customer satisfaction. A passion for cloud infrastructure is key to thrive in this dynamic environment.

Benefits

Flexible working environment

Career development opportunities

Collaborative team culture

Qualifications

• 8+ years of experience in customer success or account management.
• 3+ years in a mid-senior position.
• Strong proficiency in Microsoft PowerPoint and Excel.

Responsibilities

• Support front-end customer engagement with major cloud service providers.
• Lead complex multi-billion dollar deals from proposal to execution.
• Develop and implement customer success strategies in collaboration with leadership.

Skills

Customer success management

Account management

Proposal development

Conflict resolution

Communication skills

Tools

Salesforce

Job description

A leading cloud infrastructure company based in Singapore is seeking a Senior Customer Success Manager to enhance customer engagement and drive strategies that align with company objectives. The candidate must have over 8 years in customer success roles and be proficient in proposal development. Responsibilities include managing complex deals, collaborating with internal teams, and ensuring high customer satisfaction. A passion for cloud infrastructure is key to thrive in this dynamic environment.