APAC Client Success Specialist - Japanese Speaking

NASDAQ SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global tech firm is seeking a Client Success Specialist to enhance customer relationships in the APAC region. This role requires bilingual proficiency in Japanese and English, with a focus on fostering long-term client relationships and increasing product adoption. The successful candidate will leverage their skills in account management and possess in-depth knowledge of institutional investment dynamics. A competitive salary and benefits package are offered, along with a hybrid work setup in Singapore.

Benefits

Competitive salary package

Private health insurance

Employee stock purchase plan

Global mentoring program

Counseling through Employee Assistance Program

Gym sponsorship

Qualifications

• Experience in Customer Success, Account Management, or Relationship Management in financial software companies.
• Understanding of APAC institutional investment dynamics and cultural nuances.
• Strong relationship management skills.

Responsibilities

• Develop trusted advisor relationships with customers.
• Monitor and recommend strategies to increase user adoption.
• Conduct strategic business reviews with clients.
• Track client information in Salesforce.

Skills

Customer Success experience

Bilingual proficiency in Japanese and English

Interpersonal and communication skills

Conflict resolution

Strong written and verbal skills

Ability to prioritize and multi-task

Tools

Salesforce

Job description

A leading global tech firm is seeking a Client Success Specialist to enhance customer relationships in the APAC region. This role requires bilingual proficiency in Japanese and English, with a focus on fostering long-term client relationships and increasing product adoption. The successful candidate will leverage their skills in account management and possess in-depth knowledge of institutional investment dynamics. A competitive salary and benefits package are offered, along with a hybrid work setup in Singapore.