Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading Asian bank in Singapore is seeking a Customer Service representative to enhance customer satisfaction. The successful candidate will manage over-the-counter transactions, assist in customer inquiries, and promote products and services. A minimum diploma qualification and excellent communication skills are required. Additionally, candidates need certifications in insurance concepts and principles. Working hours are Monday to Friday, with half-days on Saturday. Competitive salary and benefits offered.

Benefits

Competitive salary

Benefits package

Dynamic environment

Qualifications

• Candidates must have excellent interpersonal and communication skills.
• Experience in delivering excellent customer journeys is essential.
• Certifications in BCP and PGI are required for the role.

Responsibilities

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers’ enquiries to meet service delivery standards.
• Prospect and introduce customers to the Bank’s products.

Skills

Customer journey delivery

Interpersonal skills

Communication skills

Adaptability

Education

Minimum Diploma qualification

Tools

Branch Connect system

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Marketand provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately elevate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

Singapore

Job

Customer Service

Job Posting

Jul 25, 2025, 3:42:01 PM