Analyst, Operations Authoriser, Account Services, Consumer Banking Group Operations

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A financial services firm in Singapore is seeking an Analyst in Operations Authoriser for its Consumer Banking Group Operations. The successful candidate will focus on process improvement and documentation, regulatory compliance, and client support tasks. Responsibilities include preparing SOPs, managing client requests, and supporting system enhancements. The ideal candidate should have a diploma or degree in Banking or Business Studies, with 2-3 years of relevant experience in a Credit Operation function. Strong multitasking abilities and a good working attitude are essential.

Qualifications

• 2 to 3 years of experience in Credit Operation function within Consumer Banking Operation.
• Able to work independently and multitask with different timelines.
• Good working attitude and willing to learn.

Responsibilities

• Prepare and update Standard Operating Procedures (SOPs) for clear documentation.
• Manage e-statement enrollment and handle card processing efficiently.
• Support Team Manager on projects and meet service level agreements.

Skills

Independent work

Multitasking

Prioritization

Microsoft Office skills

Education

Diploma / Degree in Banking or Business Studies

Job description

Job Description - Analyst, Operations Authoriser, Account Services, Consumer Banking Group Operations (WD72502)

Job Description

Job Description:

Process Improvement & Documentation:

• Prepare and update Standard Operating Procedures (SOPs) in a timely manner, ensuring accuracy and clarity.
• Maintain accurate records and archives of all relevant documents, ensuring efficient retrieval.
• Support User Acceptance Testing (UAT) and Live Validation (LV) activities for system and workflow enhancements. Provide feedback and contribute to improvements.

Regulatory Compliance:

• Perform Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) processing activities, adhering to all regulatory requirements.

Client Services & Support:

• Manage e-statement enrollment and de-enrollment requests.
• Process returned ATM, debit, and credit cards efficiently and accurately.
• Process returned mail, including both individual and corporate correspondence.
• Perform callback verification with customers to update static data.
• Handle failed notifications and resolve related issues.

Operational Tasks:

• Sort and distribute incoming mail.
• Support the Team Manager/Leader on projects, initiatives, and process improvement efforts.
• Meet all turnaround times and service level agreements.
• Complete ad-hoc assignments and tasks within specified deadlines.
• Perform any other duties assigned by the Team Lead or Team Manager.

Requirements:

• Diploma / Degree in Banking, Business Studies or other related course of studies
• At least 2 to 3 years of experience in a Credit Operation function within Consumer Banking Operation
• Able to work independently
• Able to multitask and handle different activities with different timelines
• Able to prioritize their work according to different timeframes
• Good Microsoft Office skills (Excel, Powerpoint) is a plus
• Good working attitude and willing to learn