Analyst, Account Services Generalist, Group COO

DBS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Singapore is seeking an experienced Analyst, Account Services Generalist to manage various account-related operations. Candidates should have at least 3 years in a similar role within banking, possess strong attention to detail, and have excellent communication skills. The role involves handling legal orders, liaising with internal and external stakeholders, and maintaining high-quality customer service. A competitive salary and benefits package is offered in a dynamic professional environment.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• Minimum 3 years of experience in operations, ideally within banking or financial services.
• Strong attention to detail and high accuracy in work.
• Excellent communication and interpersonal skills essential for stakeholder engagement.

Responsibilities

• Handle Court Orders like Bankruptcy and Garnishee Orders.
• Monitor and ensure compliance of deposit accounts.
• Liaise with legal stakeholders on issues.

Skills

Attention to detail

Communication skills

Interpersonal skills

Ability to work independently

Adaptability to changes

Tools

Banking systems and software applications

Job description

Job Description - Analyst, Account Services Generalist, CBGO, Group COO (WD80577)

Responsibilities

• Handling of Court Orders (not limited to Bankruptcy, Winding-Up, Garnishee Orders, Injunction Orders) and Deceased matters
• Processing & monitoring of all deposit accounts relating to the above processes to ensure compliance
• Liaising with legal, lawyers, official assignees, public trustee on legal issues
• Liaising with relevant internal stakeholders for timely dissemination of information
• Performing general operations tasks related to account services within the Consumer Banking division
• Provide high-quality customer service and support to account holders, addressing inquiries and resolving issues in a timely and efficient manner
• Maintain, review, and update workflow and database to ensure accurate and up-to-date information
• Participate in ad-hoc projects as assigned by Team Manager, contributing to the successful completion of tasks
• Contribute and/or lead process improvement initiatives to enhance operational efficiency and customer experience
• Assist with general ad-hoc administrative duties as assigned

Requirements

• Minimum 3 years of experience in a similar operations role, preferably in the banking or financial services industry
• Strong attention to detail and ability to work with a high degree of accuracy
• Excellent communication and interpersonal skills to liaise with various stakeholders
• Proficient in using relevant banking systems and software applications
• Ability to work independently and as part of a team to meet deadlines
• Adaptable to changes and able to handle multiple tasks simultaneously

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.