Airport Representative

VIETNAM AIRLINES JSC; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airline company in Singapore is looking for a full-time staff member to work at Changi Airport. The role involves coordinating check-in processes, managing service desk activities, and performing various tasks under the Station Manager's guidance. Candidates should have strong interpersonal and customer service skills, and experience in the airline industry is preferable. A work right in Singapore and an Airport Security Identification Card are mandatory.

Qualifications

• Must have full work rights in Singapore.
• Requirement for an Airport Security Identification Card issued by Changi Airport.
• Experience in airline's passenger and flight service is preferable.

Responsibilities

• Coordinate and supervise the passenger's check-in process.
• Perform service desk activities under the Station Manager's direction.
• Conduct pre-flight and post-flight checks and reports.

Skills

Interpersonal skills

Customer service skills

Flexibility

Tools

Amadeus

Job description

Work location: Changi Airport Terminal 3

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

• Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;
• Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;
• Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems
• Acting and/or forwarding passengers' claims/complaints to the Sales & Service team
• Invoice checking, including those for lounge each month
• Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

• The requirement for an Airport Security Identification Card issued by Changi Airport;
• Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage
• Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage
• Only shortlisted applicants will be contacted for an interview