Airport Customer Service (Airline)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service provider in Singapore is looking for passionate individuals to join as Passenger Service Officers at Changi Airport. The role involves delivering exceptional service, managing passenger needs, and ensuring a seamless departure experience. Successful candidates will receive attractive compensation, including a joining bonus. Training is provided, promoting career growth within the aviation industry. This position requires strong customer service skills and attention to detail, working in a dynamic airport environment.

Benefits

Up to $3,300 monthly salary

$5,000 joining bonus

Training provided

Career growth opportunities

Qualifications

• Passionate and customer-focused individuals are encouraged to apply.
• Ability to communicate allergens and dietary restrictions accurately.

Responsibilities

• Deliver exceptional service to passengers from check-in to departure.
• Assist passengers with special needs during travel.
• Manage service recovery for delays or disruptions.
• Ensure smooth and seamless departure experiences.

Skills

Customer service orientation

Communication skills

Attention to detail

Ability to handle special requests

Job description

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

✈️ Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi
Be the face of world-class service at Changi Airport!

✅ Up to $3,300 Monthly (Basic + Allowances + OT Paid)
✅ $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
✅ Training Provided | Career Growth in Aviation Industry

📍 Location: Changi Airport
🕐 6 Days Work Week | Rotating Shifts

Your Role:

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• menu Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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