Air Freight Customer Service & Quotation Specialist

ST VENTURE EMPLOYMENT AGENCY; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading logistics company is looking for a Customer Service Executive in Singapore. In this role, you will manage freight quotations, bookings, and customer inquiries while ensuring accurate invoicing. The ideal candidate should possess strong communication skills and a strategic mindset for identifying growth opportunities. Applicants should be knowledgeable about IATA regulations and have experience in airline booking systems. This position offers the opportunity to engage with clients across global markets and contribute to successful logistics operations.

Qualifications

• Experience in freight quotations and bookings is preferred.
• Knowledge of cargo handling standards is essential.
• Ability to manage customer inquiries effectively.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Prepare accurate and competitive quotations for air freight.
• Verify cargo classification and handling needs.
• Book cargo space directly with airlines and confirm schedules.
• Generate and send invoices based on confirmed bookings.
• Manage disruptions and coordinate alternative solutions.
• Source contacts for lead generation and explore new markets.
• Prepare rate confirmations and booking summaries.
• Collaborate with operations and sales teams.

Skills

Strong communication skills

Organization

Negotiation skills

Knowledge of IATA DG regulations

Familiarity with airline booking systems

Proficiency in CRM tools

Strategic mindset

Effective problem solving

Job description

A leading logistics company is looking for a Customer Service Executive in Singapore. In this role, you will manage freight quotations, bookings, and customer inquiries while ensuring accurate invoicing. The ideal candidate should possess strong communication skills and a strategic mindset for identifying growth opportunities. Applicants should be knowledgeable about IATA regulations and have experience in airline booking systems. This position offers the opportunity to engage with clients across global markets and contribute to successful logistics operations.