AI Specialist

TOOKITAKI HOLDING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A financial technology company in Singapore is searching for an AI Specialist to enhance their client experience through AI-driven solutions. This role involves working closely with cross-functional teams to understand client challenges, provide technical support, and optimize product deployment. The successful candidate should possess a strong background in AI/ML, exceptional problem-solving skills, and effective communication abilities. If you are passionate about utilizing data science to tackle financial crimes, this opportunity is for you.

Qualifications

• Deep understanding of AI-driven solutions and client challenges.
• Prior experience in AI/ML or data science roles.
• Familiarity with cloud platforms and data engineering.

Responsibilities

• Gain in-depth understanding of AI-driven financial crime solutions.
• Engage with clients to analyze their technical and operational pain points.
• Provide recommendations on AI model tuning and data quality improvements.

Skills

AI/ML understanding

Strong communication

Problem-solving

Client engagement

Education

Bachelor's or Master’s degree in Computer Science, Data Science, or AI

Tools

Python

SQL

AI/ML frameworks (TensorFlow, PyTorch)

Docker

Kubernetes

Job description

Job Title: AI Specialist

Location: Singapore

Department: Client Success

Function: Client Experience

Reports To: Director, Client Experience

Role Overview

As an AI Specialist, you will play a pivotal role in bridging the gap between our AI-driven solutions and client needs. You will be responsible for deeply understanding Tookitaki’s product offerings, analyzing client challenges from both technical and operational perspectives, and providing innovative solutions to enhance their product adoption and experience. Your expertise in AI, data science, and product deployment will be crucial in delivering value-driven solutions to our clients.

Key Responsibilities

Product Expertise & Client Understanding

• Gain an in-depth understanding of Tookitaki’s AI-driven financial crime solutions, including model architecture, end-to-end data processing workflow, algorithms, and operational workflows.
• Stay updated on advancements in AI/ML, financial crime compliance, and regulatory requirements.

Client Problem-Solving & Solutioning

• Engage with clients to understand their pain points, both technical (model performance, data integration, system scalability) and operational (workflow efficiency, compliance alignment).
• Perform deep-dive analysis into client issues, diagnosing problems related to AI models, data pipelines, and implementation.
• Work closely with cross-functional teams (Product, Data Science, Engineering, and Customer Success) to develop tailored solutions.
• Provide recommendations on AI model tuning, data quality improvements, feature engineering, and workflow optimization.

Technical Support & Advisory

• Assist in troubleshooting and resolving AI/ML-related issues post-deployment.
• Guide clients on best practices for AI-driven compliance solutions, model retraining, and data pipeline enhancements.
• Collaborate with internal stakeholders to enhance Tookitaki’s product roadmap based on client feedback and industry trends.

Stakeholder Collaboration & Documentation

• Communicate complex AI concepts in an easy-to-understand manner for both technical and non-technical stakeholders.
• Prepare solution documents, client reports, and knowledge bases to streamline AI troubleshooting and operational adoption.
• Conduct training and knowledge-sharing sessions with clients and internal teams.

Key Qualifications & Experience

• Bachelor's or Master’s degree in Computer Science, Data Science, Artificial Intelligence, related field.
• Prior experience in AI/ML, data science, or a related technical role.
• Strong understanding of machine learning models, data engineering, and AI deployment strategies.
• Experience with Python, SQL, and AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn etc.).
• Familiarity with major cloud platforms (AWS, Azure, GCP), containerization (Docker) and container orchestration (Kubernetes) is a plus.
• Excellent analytics and problem-solving skills, with the ability to diagnose and address both technical and operational issues.
• Strong communication and stakeholder management skills, with the ability to translate AI concepts into actionable business insights.
• Preferred: Tier 1 institute/organization, Mandarin competency.

OKRs

• Increase Client Adoption and Engagement through product setup improvements.
• Leverage Data for Client Success through dashboard creation and regular usage reports.

Introducing Tookitaki

Tookitaki: The Trust Layer for Financial Services

Tookitaki is transforming financial services by building a robust trust layer that focuses on two crucial pillars: preventing fraud to build consumer trust and combating money laundering to secure institutional trust. Our trust layer leverages collaborative intelligence and a federated AI approach, delivering powerful, AI-driven solutions for real-time fraud detection and AML (Anti-Money Laundering) compliance.

How We Build Trust

• Our Unique Value Propositions
  • AFC Ecosystem – Community-Driven Financial Crime Protection: The Anti-Financial Crime (AFC) Ecosystem is a community-driven platform that continuously updates financial crime patterns with real-time intelligence from industry experts. This enables our clients to stay ahead of the latest moneylaundering and fraud tactics. Leading digital banks and payment platforms rely on Tookitaki to protect them against evolving financial crime threats. By joining this ecosystem, institutions benefit from the collective intelligence of top industry players, ensuring robust protection.
  • FinCense – End-to-End Compliance Platform: Our FinCense platform is a comprehensive compliance solution that covers all aspects of AML and fraud prevention—from name screening and customer due diligence (CDD) to transaction monitoring and fraud detection. This ensures financial institutions not only meet regulatory requirements but also mitigate risks of non-compliance, providing the peace of mind they need as they scale.

Industry Recognition and Global Impact