AI-Driven IT Engineer — Incident Response & AI Solutions

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An IT Services Company in Singapore seeks an IT Support Specialist to manage incident service requests, develop AI solutions, and oversee IT asset management. Candidates should have a Diploma or Bachelor's in IT or related fields and 3-4 years of relevant experience. Proficiency in Microsoft Office and Windows OS, along with strong organizational and problem-solving skills, are essential. Opportunities for growth in AI technology are available in this fast-paced environment.

Qualifications

• 3-4 years experience in IT, Computer Science, Data Science, or related field.
• Experience leading a team of desktop engineers is a plus.
• Knowledge of inventory management systems and AI platforms/tools is advantageous.
• Familiarity with data analysis and visualization tools.

Responsibilities

• Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.
• Design and implement AI-enabled solutions and manage AI project lifecycle.
• Work on digital initiatives and track KPIs for AI projects.
• Assist with user and device support activities.
• Maintain IT asset and inventory management processes.
• Coordinate with vendors for timely delivery and issue resolution.

Skills

Incident Management

AI Solution Development

Team Management

Problem-Solving

Customer Service Orientation

Education

Diploma/Bachelor in IT, Computer Science, Data Science, Engineering

Tools

Microsoft Office (Office365)

Windows OS (Win11)

Python

Job description

An IT Services Company in Singapore seeks an IT Support Specialist to manage incident service requests, develop AI solutions, and oversee IT asset management. Candidates should have a Diploma or Bachelor's in IT or related fields and 3-4 years of relevant experience. Proficiency in Microsoft Office and Windows OS, along with strong organizational and problem-solving skills, are essential. Opportunities for growth in AI technology are available in this fast-paced environment.