AI Automation Specialist

INFINITY FINANCIAL ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A digital transformation firm in Singapore is looking for a forward-thinking individual to enhance its operations through AI-powered solutions. The role involves designing automation tools, integrating systems, and leveraging data analytics to drive efficiency. The ideal candidate possesses a strong IT background and hands-on experience with automation platforms. Key responsibilities include exploring AI features and maintaining workflow automation. Competitive compensation is provided.

Qualifications

• Hands-on experience with automation platforms like Power Automate.
• Familiarity with OpenAI APIs and chatbot platforms is essential.
• Creative problem-solver with strong communication skills.

Responsibilities

• Propose and prototype new AI features for CRM.
• Build AI assistants to support workflow and sales processes.
• Integrate automation into existing business processes.

Skills

Power Automate

OpenAI APIs

Creative problem-solving

Communication skills

Education

Diploma or Degree in Information Technology, Computer Science

Tools

Make.com

Power BI

Azure AI

Job description

We are seeking a forward-thinking and technically strong individual to play a key role in driving the company’s digital transformation journey. This role will be responsible for exploring, designing, and implementing AI-powered solutions to enhance user experience, advisor productivity, onboarding, training, data integration, workflow efficiency, and overall operational excellence.

The ideal candidate is hands‑on, innovative, and passionate about leveraging automation and AI to create meaningful impact across the organisation.

Key Responsibilities

AI Innovation

• Explore, propose, and prototype new AI features to enhance CRM ecosystem modules.

• Build AI assistants to support advisors across onboarding, sales processes, compliance reminders, product recommendations (non-financial advice), and workflow completion.

• Implement AI-powered summarisation, OCR, classification, and data extraction tools to reduce manual workloads.

• Develop AI-derived insights to analyse advisor performance, identify gaps, forecast trends, measure engagement, and highlight coaching opportunities.

Automation Development

• Build, optimise, and maintain workflow automation using Power Automate, Microsoft 365 tools, Make.com, or Zapier.

• Integrate automation into existing business processes to improve consistency, accuracy, and turnaround time.

Continuous Research & Capability Exploration

• Actively research the latest in AI technology such as Microsoft Copilot, OpenAI updates, and emerging automation platforms.

• Recommend new capabilities that can enhance efficiency and digitalise manual processes across departments.

Requirements

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related discipline.

• Certifications in AI, automation, or Power Platform will be an added advantage.

Technical Skills

• Strong hands‑on experience with Power Automate, Make.com, or similar automation platforms.

• Familiarity with OpenAI APIs, prompt engineering, and chatbot platforms (e.g., Chatbase, Botpress).

• Experience integrating systems through APIs (REST, JSON, webhooks).

• Basic proficiency in Python, JavaScript, or PowerShell.

• Bonus: Knowledge of Power BI, Azure AI, SQL, or cloud services.

Soft Skills

• Creative problem‑solver with the ability to identify and propose impactful automation and AI opportunities.

• Strong communication and documentation skills with the ability to engage stakeholders effectively.

• Self‑driven and able to work independently in a fast‑paced.