Advanced L2 Application Support Engineer

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing service company in Singapore is looking for an experienced L2 Application Support Engineer to provide advanced technical support for critical applications. The ideal candidate will have over 3 years of experience, manage incident resolutions, troubleshoot integrations, and work with vendors to enhance application performance. Strong knowledge of application integrations and supportive skills in SaaS environments are a must.

Qualifications

• 3+ years of experience in application or system-level support.
• Knowledge of ITIL and cloud platforms will be an advantage.

Responsibilities

• Investigate and resolve incidents escalated from L1 support.
• Troubleshoot integration and batch processing failures.
• Analyze logs, backend configurations, and database queries.
• Provide advanced support across multiple key platforms.
• Escalate critical issues to third-party vendors when required.

Skills

Familiarity with SaaS/web applications and browser troubleshooting

Knowledge of application integration (e.g., APIs, SSO, batch jobs)

Experience with ticketing systems (ServiceNow, JIRA)

3+ years of experience in application or system-level support

Log and error trace analysis using tools

Good knowledge of HTML5, basic JavaScript/jQuery, and CSS

Troubleshooting experience in Microsoft Power Platform

Education

Diploma or Degree in Information Technology or a related field

Bachelor's degree in IT, Computer Science, or related field

Any application based professional certification on cloud

Job description

A staffing service company in Singapore is looking for an experienced L2 Application Support Engineer to provide advanced technical support for critical applications. The ideal candidate will have over 3 years of experience, manage incident resolutions, troubleshoot integrations, and work with vendors to enhance application performance. Strong knowledge of application integrations and supportive skills in SaaS environments are a must.