Adoption Lead Manufacturing SaaS

TechConnexions - Startup Hiring Specialists; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing B2B SaaS company in Singapore is seeking an Adoption Lead to oversee customer onboarding, engagement, and growth for their flagship platform across India. The ideal candidate will have 3-5 years of experience in customer success, strong communication skills, and proficiency in relevant CRM tools. This role emphasizes extensive travel and collaboration with multiple stakeholders, ensuring a structured onboarding process for manufacturing clients.

Benefits

Group medical insurance

Generous leave structure

Snacks on the house

Qualifications

• 3-5 years of experience in customer success or software/digital system implementation.
• Experience in managing or mentoring distributed teams.
• Willingness to travel extensively across India.

Responsibilities

• Oversee customer onboarding and engagement for the SaaS platform.
• Lead product adoption and onboarding for manufacturing customers.
• Identify revenue expansion opportunities and track KPIs.

Skills

Customer success

Software implementation

Strong communication skills

Proficiency in tools like Zoho, Gainsight

Skills in Excel/GSheets

Tools

Zoho

Gainsight

HubSpot

Job description

The company is a fast-growing B2B SaaS company with a mission to transform India's metal manufacturing sector, which is a $140B industry supporting transportation, construction, and machinery. Their digital platform helps foundries and steel plants streamline procurement processes for critical raw materials, ensuring faster sourcing, transparent pricing, and reliable supply chains. By combining manufacturing expertise with technology, the company aims to optimize production processes, reduce downtime, and increase profitability. With over 250 manufacturing facilities already using their platform and expansion into new industrial clusters, they are establishing a digital backbone for one of India's most vital industries.As an Adoption Lead, you will be responsible for overseeing customer onboarding, engagement, and growth for the flagship SaaS platform across India. This role is crucial in building scalable adoption processes, reducing dependency on current leads, and strengthening second-line leadership in the customer success function. Your focus will be divided into 60% on product adoption and onboarding and 40% on upselling and cross-selling to enhance customer lifetime value.Key responsibilities include leading and managing onboarding and product adoption for manufacturing customers across South, West, and East India, traveling extensively to client locations, mentoring a distributed team of Customer Success Executives, standardizing onboarding processes, planning rollouts, driving customer activation and usage, tracking KPIs, identifying revenue expansion opportunities, building relationships with key stakeholders, collaborating with Customer Success Managers, hiring and managing local adoption resources, and implementing a structured knowledge-transfer system.The ideal candidate will have 3-5 years of experience in customer success, software/digital system implementation, or post-sales, preferably in manufacturing, industrial automation, or ERP/MES systems. You should have experience in managing or mentoring distributed teams, strong communication skills in English and Hindi, willingness to travel extensively across India, proficiency in tools such as Zoho, Gainsight, HubSpot, or similar CRMs, and skills in Excel/GSheets, reporting, and analysis.The compensation will be as per industry standards and candidate pedigree, with benefits including group medical insurance, generous leave structure, and work perks like snacks on the house. The hiring process will involve screening of applicants, telephonic discussion with HR, face-to-face/video discussions with Hiring Managers, Mettl Assessments, and a final round interview with the Director followed by email communication on final feedback.,