Administrative Assistant (Underwriting Commercial Lines)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major insurance firm in Singapore is seeking a candidate for a customer service role. The ideal applicant will provide support on policy inquiries, process and issue policies, and ensure document accuracy. Candidates should possess a diploma or GCE O Level, with fresh graduates encouraged to apply. Attractive remuneration and bonus packages are offered.

Benefits

Attractive remuneration

Bonus package

Qualifications

• Customer service experience preferred.
• Good communication skills are essential.
• Meticulous and willing to learn.

Responsibilities

• Provide customer service on policy inquiries.
• Process and issue policies and endorsements.
• Ensure accuracy of policy documents.

Skills

Customer service

Interpersonal skills

Attention to detail

Education

Diploma or GCE O Level

Job description

Responsibilities:

1. Provide customer service to clients on the general enquiries pertaining to clients’ policies;
2. Create and modify client/agent codes and updating of clients’ information in the system;
3. Process and issue policies /endorsements;
4. Check all policies and endorsements processed;
5. Prepare cover letters to attach to policies for dispatch to clients;
6. Prepare draft policy clauses and endorsements;
7. Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review;
8. Sort renewal notices and extract policy files for renewals due, prepare claims statistics and summary of insurance;
9. Support the maintenance of an effective policy and/or document filing system by ensuring the proper filing endorsement copies faxed by clients are being filed together with office copy;
10. Ensure policy jacket’s accuracy and sufficient stocks are in place;
11. Other duties and assignments that may be instructed by the superior from time to time.

Requirements:

1. Diploma holders, GCE O Level or related discipline;
2. Fresh entry from ITE/Polytechnics is welcome;
3. Preferably with minimum 1 year working experience;
4. Prepare to take up Certificate In General Insurance (CGI) exam if required;
5. Willingness to learn and meticulous;
6. Possess good interpersonal and communications skills;
7. An attractive remuneration and bonus package will be offered to the successful candidate.