Administrative Assistant

Home Nursing Foundation; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Singapore is looking for an Administrative Officer to perform essential administrative work for their Home Personal Care service. This role includes managing documentation for client admissions and liaising with outsourced partners for service quality. Candidates should have at least 3 years of relevant experience and be proficient in Microsoft Office. A background in healthcare is a plus, along with good telephone etiquette and a positive attitude.

Qualifications

• Minimum 3-year experience in administrative work.
• Working experience in Healthcare industry will be advantageous.
• Possess good telephone etiquette and a positive attitude.

Responsibilities

• Performs administrative work for HPC service including liaising with outsource partners.
• Handles documentation for onboarding and admission of referred clients.
• Maintains a database of all HPC referrals and clients.

Skills

Administrative work

Telephone etiquette

Proficient in Microsoft Office

Organized and meticulous

Multi-tasking ability

Education

GCE ‘O’ / ‘A’ Levels or Diploma

Job description

Responsibilities

• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:
  • Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.
  • Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.
  • Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.
  • Contacts HPC clients to address their queries or concerns, including complaints and feedback.
  • Maintains a database of all HPC referrals and admitted HPC clients.
  • Ensures billing reports for partners are accurate before payment.
  • Submits attendance information to the ILTC portal for service subvention claims.
  • Support the Executive in managing and implementing any changes to HPC's service requirements.
• Onboarding and admission of referred clients within service requirement, such as explaining to patient or next‑of‑kin and completing the following documentation:
  • Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/nurse clinician)
  • Financial counselling – estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.
  • Consent for the use of Personal Data.
  • Timely and appropriate documentation in electronic medical record system pre‑admission module, hardcopy storage, etc.
  • Rostering and oversight of HPC staff schedules, fulfilment and performance.
  • Support other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required.
• To undertake any other duties as requested by the said reporting officer.

Qualifications

• GCE ‘O’ / ‘A’ Levels or Diploma
• Minimum 3-year experience in administrative work.
• Working experience in Healthcare industry will be advantageous.
• Proficient in Microsoft Office
• Possess good telephone etiquette and positive attitude.
• Ability to multi-task, helpful, friendly, takes initiative to improve services.
• Organized, meticulous, and responsible with tasks entrusted.