Admin Executive (Senior Service)

REACH COMMUNITY SERVICES LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A community service organization in Singapore is looking for a Senior Admin Executive to manage the Senior Care Centre's administration. Responsibilities include daily administrative tasks, financial counselling, and supporting the care team. Candidates should have relevant experience, excellent communication skills, and a passion for community work with seniors. A diploma or degree is required, and familiarity with local dialects is a plus. This role offers an opportunity to contribute to seniors' health and wellness.

Qualifications

• Possess at least a diploma or general degree.
• At least 2 years of relevant experience.
• Ability to converse in local dialects would be an advantage.

Responsibilities

• Manage daily administrative functions of Senior Care Centre.
• Assist Centre Manager with scheduling appointments.
• Conduct financial counselling with clients and families.

Skills

Good communication and interpersonal skills

Outgoing and self-motivated

Conversant in English and other languages

Experience in community work with seniors

Education

Diploma or general degree

Diploma in Business Administration, Data Analysis, or Actuarial Science

Job description

The Senior Admin Executive will be based primarily in the Senior CareCentre (SCC). He / She is responsible to perform registration and attendance, transport arrangements, finance and payment collection, preparation of reports for the SCC, and centre maintenance.

The Senior Admin Executive is expected to be familiar with and align with the objectives, vision, and mission of REACH Community Services Ltd. and REACH Senior Service when performing their tasks and duties.

JOIN US and be part of a team that contributes to building a community of seniors that improves mutual social cohesion, empowers the seniors, and maintains their health and mental wellness.

Key Responsibilities:

• Manage daily administrative functions of Senior Care Centre.
• Guide and support care team in administrative matters.
• Assist Centre Manager/ Supervisor / Rehab team to schedule appointments with caregivers for assessments.

• Conduct financial counselling with clients and families including explanation of service contract terms, Means-Test results, and completing other relevant administrative/financial forms.
• Centre’s point-of-contact to arrange, coordinate and troubleshoot transportation matters between clients and transport services.
• Maintain the filing system/ records to ensure timely and ease of retrieval of files and records for operational, regulatory and administrative purposes.
• Maintain the register and matching of transport services for clients.
• Fulfill all MOH KPIs and subvention reporting/claiming function for both Senja Valley and Teck Whye Vista centres on the MOH IRMS and ILTC portals.
• Maintain supporting documentations for subvention claims such as attendance in CBCIT(ELDC) system, client satisfaction surveys, MBI and FAST submissions, etc.
• Generate statistics and other data required for internal and external stakeholders. Submit claims and invoices, including raising Request For Quotation (RFQ) and exchequer claims.
• Handle petty cash floats and accounts.
• Maintain proper records of all financial reports and documentation as required for audits. Ensure Means-Test results of clients are renewed before expiry and inform client/family of change in Means-Test status and fees.
• Participate in budgeting for SCC’s annual expenditure. Assist in application, tracking and claims for other funds e.g. Senior Mobility Fund, productivity grant, etc.
• Maintain and ensure centre’s vendor contracts are valid and regular maintenance scheduled e.g. pest control, aircon servicing, water filter change, spring cleaning, fire safety systems and equipments, transport outsource contracts, rehab and gym tonic equipments, AEDs, etc.
• To help source, arrange and facilitate any necessary electrical/water/handyman works and repairs/replacements for damaged equipment, furniture, and fixtures.

Requirements

• Possess at least a diploma or general degree
• Having a diploma or higher qualification in Business Administration, Data Analysis or Actuarial Science is greatly preferred but not necessary.
• At least 2 years of relevant experience.
• Conversant in English and any 2nd language with ability to converse in local dialect would be an advantage for elderly clients.
• Good communication and interpersonal skills.
• Outgoing, and self-motivated.
• Has a strong passion for community work with seniors.