Admin Executive(Ecommerce)

AUGUSTX; Serangoon Garden Circus; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore is looking for a detail-oriented E-Commerce Admin. You will manage orders, inventory, and logistics, ensuring smooth operations and customer satisfaction. The role requires coordination with marketing teams and third-party agency partners to drive traffic and improve performance metrics. Ideal candidates must have strong organizational skills and a background in customer service in an e-commerce environment.

Qualifications

• Detail-oriented with strong organizational skills.
• Experience with e-commerce operations and customer service.
• Ability to analyze KPIs and recommend improvements.

Responsibilities

• Manage orders, inventory, and logistics operations.
• Coordinate with marketing and external partners.
• Monitor performance metrics and take corrective actions.

Job description

Sales & Traffic Generation

Set up and QA all promotions, pricing, promo codes and campaign assets on GuardianOnline to maximise conversion and sales

Coordinate with Marketing, Commercial and third-party agency & partners (creatives, affiliates etc.) to brief offers and secure traffic‑driving exposure (EDM, push notifications, paid traffic etc.)

Content Management

Maintain accurate, locally relevant product and campaign content and site/app layouts

Post‑Sales Operations & Customer Care

Liaise with Fulfilment Operations and Customer Service teams to deliver on‑time orders and speedy issue resolution

Monitor KPIs and raise corrective actions when needed.

Reporting & Continuous Improvement

Track campaign / banner performance, site metrics (CVR, bounce, basket, NPS) and competitor trends

Recommend data‑led improvements

Prepare and refresh business SOPs to ensure operational excellence and continuity

Job summary

Detail‑oriented E-Commerce Admin to manage orders, inventory, logistics & support, ensuring smooth operations & customer satisfaction, help out with Marketing Team