Admin Assistant / Customer Service

STEED TECH PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Responsibilities

• Handle customer enquiries across email, WhatsApp, social platforms, and in-store channels, ensuring prompt and friendly responses.
• Provide customer support by resolving order issues, tracking deliveries, and following up where necessary to maintain high service standards.
• Coordinate with internal teams (Marketing, Operations, Fulfilment) to ensure smooth workflow and consistent service delivery.
• Pack and fulfil orders accurately, neatly, and on schedule, ensuring all items are QC-checked before dispatch.
• Maintain proper logistics documentation, including preparing shipping labels, updating order statuses, and keeping accurate proof-of-delivery records.
• Perform basic administrative duties, such as filing documents, organising receipts, and supporting daily office operations.
• Assist with simple accounting tasks, including sorting and filing monthly receipts, basic data entry, and preparing documents for bookkeeping.
• Conduct weekly stock takes to ensure inventory levels are updated and discrepancies are identified early.
• Monitor inventory movement and highlight low-stock items to the team for replenishment planning.
• Support general operations and ad-hoc tasks as required to keep day-to-day activities running smoothly.