Admin Assistant

BAN LEONG TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking an Admin Assistant to support service operations, specifically managing the RMA process, ensuring timely shipments and maintaining strong customer relationships. The role requires a minimum of 'O' Level qualification, good communication skills, and proficiency in Microsoft Word and Excel. Candidates must be organized, prioritize tasks effectively, and thrive in a team environment. This position offers the opportunity to contribute to service excellence and improvement within the company.

Qualifications

• Minimum GCE 'O' Level qualification.
• Min. 1 year of relevant working experience.
• Basic knowledge in Microsoft Word and Excel.
• Good verbal and written communication skills.
• Well organized with ability to prioritize.
• Team player.

Responsibilities

• Support day-to-day service operations like Receiving & Shipping.
• Maintain and update RMA logs to track claim data.
• Monitor RMAs throughout exchange/repair cycle.
• Document and update all RMA processes for improvement.
• Provide outstanding RMA report and status updates.
• Assist customers with inquiries and RMA requests.
• Control returns materials storage and accuracy.
• Conduct RMA inventory count and stock management.
• Maintain warehouse safety and housekeeping per 5S principles.

Skills

Organizational skills

Verbal communication

Written communication

Team collaboration

Education

GCE 'O' Level qualification

Tools

Microsoft Word

Microsoft Excel

Job description

The Admin Assistant is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guidelines. He/she is to set customer expectations and maintain customer relationship through RMA process, providing status and expectation setting.

Job Description

• Support day-to-day Service operations such as Receiving & Shipping to Internal and External including RMA Returns.
• Maintain and update RMA logs to track claim data (i.e. Reseller/Dealer, arrival date, serial #, product code, reason for return, costs, etc.).
• Monitor RMAs throughout exchange/repair cycle to ensure quick turnaround time.
• Document and update all current RMA processes, with constant attention to measurable and continuous improvement.
• Maintain an outstanding RMA report, providing status updates to management when requested.
• Help in reviewing records and information to enhance on work processes and procedures.
• Establish and communicate RMA data to customer, as required, for customer claims and product returns.
• Assist with customer’s inquiries, concern, complains and RMA request on products and services.
• Follow up with customers to arrange the return of outstanding RMAs.
• Control of returns materials storage within RMA receiving area and accurately entered into system as required.
• Conduct and assist in RMA inventory count and stock inventory management.
• Conduct weekly / monthly cycle count and assist to verify stock discrepancies.
• Maintain warehouse safety and housekeeping per 5S principles.

Requirements

• Minimum GCE ‘O’ Level qualification.
• Min. 1 years of relevant working experience.
• Basic knowledge in Microsoft Word, Excel.
• Good verbal & written communication skills.
• Must be well organised and ability to prioritize.
• Team player.