Admin & HR Manager

THE OTHR HOTEL (CUPPAGE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A new boutique capsule hotel in Singapore seeks an Admin and HR Manager to oversee daily operations, ensure exceptional guest experiences, and manage HR functions. The ideal candidate has a diploma in Business Administration or related fields and a minimum of 3 years in administrative roles, preferably in hospitality. The position offers a competitive monthly salary of $4,200 and opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Qualifications

• Minimum of 3 years of experience in an administrative/office management role with significant HR responsibilities.
• Solid understanding of core HR functions, payroll basics, and employment law compliance.

Responsibilities

• Serve as the ultimate ambassador of our hotel's brand and service philosophy.
• Oversee all front-facing departments, ensuring a unified guest journey.
• Proactively resolve guest concerns and opportunities.

Skills

Organisational skills

Time management

Interpersonal skills

Education

Diploma in Business Administration, Hospitality, Human Resources

Tools

Hotel Property Management Systems (PMS)

Job description

Company Name: The OTHR Hotel, a new boutique capsule hotel.
Location: Orchard Road
Monthly Salary: $4,200.00
Job Title: Admin and HR Manager
Full time

Key Responsibilities

• Serve as the ultimate ambassador of our hotel's brand and service philosophy on the floor.
• Oversee all front-facing departments: Front office, Housekeeping, Maintenance and Food & Beverage, ensuring a unified and exceptional guest journey.
• Proactively resolve guest concerns and opportunities, turning challenges into moments of loyalty.
• Implement and refine service standards, SOPs, and training programs to ensure consistency and excellence.
• Analyse guest feedback (reviews, surveys) and translate insights into actionable operational improvements.

Daily Operations & Team Management

• Manage the daily operational rhythm, including staff scheduling, shift briefings, and inter-departmental communication.
• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure impeccable cleanliness, maintenance, and brand standards.
• Lead, coach, and mentor department supervisors and team members, fostering a culture of accountability, professionalism, and warmth.
• Handle staffing needs in collaboration with HR/Admin, including recruitment support, training, and performance management for operational roles.
• Manage operational budgets, control department costs (labour, supplies), and optimise efficiency without compromising quality.

Property & Revenue Management

• Oversee preventative maintenance programs and coordinate with contractors for repairs.
• Manage inventory of front office and housekeeping supplies.
• Collaborate with the owner on revenue management strategies, including rate management, upselling initiatives, and occupancy optimisation.

Qualifications & Experience

• Diploma in Business Administration, Hospitality, Human Resources, or related field preferred.
• Minimum of 3 years of experience in an administrative/office management role with significant HR responsibilities. Hospitality experience is highly preferred.
• Solid understanding of core HR functions, payroll basics, and employment law compliance.
• Familiarity with hotel Property Management Systems (PMS) and operational software is a strong plus.
• Outstanding organisational, time‑management, and interpersonal skills.

What We Offer

• A competitive salary and comprehensive benefits package.
• The opportunity to shape the culture and operations of a distinctive boutique hotel.
• A collaborative, supportive, and creative work environment.
• Professional development opportunities.