Accounts Services Officer

GREEN LINK DIGITAL BANK PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A digital banking institution in Singapore is seeking an experienced professional in account services and customer servicing. This role involves assisting the Front Office with account opening, ensuring compliance with KYC, AML, and CDD regulations, and managing loan administration. The ideal candidate has at least 3 years of experience in bank account opening, strong documentation skills, and a customer-oriented approach. This position offers an opportunity to work in a dynamic environment with a focus on service excellence.

Qualifications

• At least 3 years related experience in account opening and customer servicing for corporates/SMEs in Banks.
• Strong documentation skills, familiar with KYC, AML, and CDD procedures and related documentation for new and existing customers.
• Energetic, customer service oriented.
• Meticulous, detail-oriented, and ability to handle complexity.
• Excellent interpersonal and communication skills.
• Strong team player.

Responsibilities

• Reporting directly to Head of Account Services Team.
• Assist Front Office in account opening for new-to-bank customers.
• Follow‑up with Front Office on required information/documentation relating to account onboarding.
• Ensure provided information/documentation are in accordance with KYC, AML, and CDD requirements.
• Responsible for all document reviews and system updates for post onboarding maintenance requests.
• Update client static data into Bank’s core system in a timely manner.
• Monitor and attend to any account exceptions and deviations for compliance.
• Handling Front Office queries, ensuring timely follow‑up.
• Handle loan administration and operations for loans, managing day‑to‑day activities.
• Any other tasks as required by business.

Job description

Roles & Responsibilities

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Reporting directly to Head of Account Services Team.
• Assist Front Office in account opening for new-to-bank customers.
• Follow‑up with Front Office on required information / documentation relating to account onboarding.
• Ensure provided information and documentation are in accordance with the bank’s KYC (know‑your‑customer), AML (anti‑money laundering), and CDD (customer due‑diligence) requirements for initial onboarding and on an ongoing basis.
• Responsible for all document reviews and system updates for post onboarding maintenance requests initiated by Client, Front Office, or from Periodic KYC Reviews.
• Update of client static data into Bank’s core system in timely manner.
• Monitor and attend to any accounts exceptions and deviation to endure compliance to Bank’s policies and procedures.
• Handling Front office queries, ensure timely follow‑up, and / or escalation to stakeholders.
• Handle loan administration and operations for loans, perform dual functions as maker and checker, and manage day‑to‑day activities including drawdowns, rollovers, repayments interest adjustments, and maintenance of loan records.
• Any other tasks as required by business.

Requirements

• At least 3 years related experience in account opening and customer servicing for corporates / SMEs in Banks.
• Strong documentation skills, familiar with KYC, AML, and CDD procedures and related documentation for new and existing customers.
• Energetic, customer service oriented.
• Meticulous, detail‑oriented, and ability to handle complexity.
• Excellent interpersonal and communication skills.
• Strong team player.

By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at [e-mail].