Account Specialist (Risk Control/Policy/Fraud)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A staffing services company in Singapore is seeking a Risk Operations Specialist to analyze and resolve risk cases effectively. The role involves summarizing reports, developing risk control policies, and enhancing user awareness programs. Candidates should possess a Bachelor's Degree in Computer Science and at least 2 years of relevant experience in trust and safety operations. Excellent communication skills and a detail-oriented approach are essential for success in this position.

Qualifications

• Minimum 2 years of experience in trust & safety operations or related fields.
• Ability to communicate clearly with stakeholders in critical situations.
• Self-driven and curious to learn in a fast-paced environment.

Responsibilities

• Analyze and resolve reported risk cases accurately and timely.
• Summarize cases and collaborate with product and tech teams.
• Build risk control policies and enhance user security awareness.

Skills

Risk analysis

Communication skills

Detail-oriented

Problem-solving

Education

Bachelor Degree in Computer Science or equivalent

Job description

Responsibilities:

• Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
• Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
• Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company’s processes;
• Assist in developing education programs to enhance user security awareness;
• Assist in improving internal platforms and tools.

Qualifications:

• Bachelor Degree in Computer Science or equivalent practical experience;
• At least 2 years of relevant experience in trust & safety operations, risk control, policy enforcement, or anti-fraud, payment risk, payment fraud domain;
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
• Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
• Excellent interpersonal and communication skills to influence and reach agreements with others.