ACCOUNT MANAGER

LS AIRCON SPECIALIST (PRIVATE LIMITED); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading air conditioning service provider in Singapore is seeking an Account Manager to ensure client satisfaction and maintain positive relationships. Responsibilities include communicating client needs, building trust, and resolving complaints. Ideal candidates will possess strong interpersonal skills and a proactive approach to client service.

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Job description

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.