Account Director (Ad Agency, Consulting)

DMCG Global; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced Account Director to manage day-to-day client partnerships and drive digital transformation initiatives. The ideal candidate will have a strong background in consulting and experience working with mid-to-senior stakeholders. Responsibilities include ensuring the successful delivery of projects, identifying growth opportunities, and enhancing client engagements. Strong project management and communication skills are essential. This role offers a dynamic environment with significant client interaction.

Qualifications

• Minimum experience as an Account Director or Senior Account Manager within an agency, consultancy, or digital transformation environment.
• Exposure to digital transformation engagements and consulting-led initiatives.
• Strong project management and stakeholder coordination skills.

Responsibilities

• Act as the primary client lead and manage relationships across consulting and transformation engagements.
• Ensure projects are delivered on time, within scope, and budget.
• Support and grow client engagements across digital transformation and CX.

Skills

Client relationship management

Digital transformation and consulting delivery

Project and programme coordination

Commercial and financial management

Cross-functional collaboration

Clear, confident communication

Strong working knowledge of presentation and spreadsheet tools

Job description

This role is for a hands‑on Account Director who sits at the intersection of consulting, delivery, and client relationships. You are responsible for managing day‑to‑day client partnerships, translating business challenges into digital and transformation‑led solutions, and ensuring projects are delivered smoothly, on time, and with impact.

You are commercially aware, digitally fluent, and confident working with mid‑to‑senior client stakeholders. You don’t just respond to briefs — you help shape them, identify opportunities, and bring the right thinking and teams together.

Key Responsibilities

Client Management & Delivery

• Act as the primary day‑to‑day client lead and trusted partner
• Manage ongoing client relationships across consulting and transformation engagements
• Ensure projects are delivered on time, within scope, and on budget
• Translate client business challenges into clear briefs and workstreams
• Coordinate internal teams across strategy, technology, experience, data, and delivery
• Maintain a strong understanding of client priorities, decision‑makers, and success metrics

Consulting & Digital Transformation Focus

• Support and grow client engagements across digital transformation, CX, platform, data, and operating model projects
• Identify opportunities to expand scope through additional transformation initiatives
• Help clients navigate change, working across stakeholders and functions
• Bring structure, clarity, and momentum to complex or ambiguous projects
• Support proposal development, scoping, and commercial discussions

Account Growth & Commercial Management

• Spot and develop organic growth opportunities within existing clients
• Assist in pitching and selling additional consulting and transformation work
• Own account‑level budgets, forecasts, and scope management
• Partner with finance to ensure accurate billing, tracking, and profitability
• Flag risks early and work proactively to resolve them

Team & Ways of Working

• Provide clear direction and support to account managers and executives
• Act as a steady, approachable point of escalation for delivery and client issues
• Promote consistent processes, documentation, and ways of working
• Collaborate closely with strategy, tech, experience, and data teams
• Contribute positively to team culture and development

Experience & Profile

• Experience as an Account Director or Senior Account Manager within an agency, consultancy, or digital transformation environment
• Exposure to consulting‑led engagements such as digital transformation, CX, platform builds, data or operating model change
• Comfortable working with Singapore‑based clients and regional APAC stakeholders
• Strong project management and stakeholder coordination skills
• Confident presenting to client stakeholders and leading working sessions
• Commercially aware, with experience managing scopes, budgets, and timelines
• Calm, structured, and solutions‑focused under pressure

Core Skills

• Client relationship management
• Digital transformation and consulting delivery
• Project and programme coordination
• Commercial and financial management
• Cross‑functional collaboration
• Clear, confident communication
• Strong working knowledge of presentation and spreadsheet tools