A/V & VC Help Desk Project Lead

GLOBAL VISION ENGINEERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Help Desk professional to support their audio/video and video conferencing systems. The role involves responding to customer inquiries promptly, coordinating troubleshooting efforts, and ensuring high-quality service delivery. Ideal candidates should have at least 5 years of experience in similar environments, particularly with audio/visual systems, and possess excellent communication skills. This position emphasizes teamwork and problem-solving in a dynamic setting.

Qualifications

• Minimum 5 years experience in related field.
• Experience in a helpdesk or IT environment.
• Good communication and reporting skills.

Responsibilities

• Deliver A/V and Video Conferencing support to customers.
• Coordinate and follow up on issue resolutions.
• Maintain knowledge of relevant systems and configurations.

Skills

Audio/Video support

Video Conferencing systems

Decision making under pressure

Public speaking

Problem management

Self-motivated

Time management

Job description

A technology solutions provider in Singapore is seeking a Help Desk professional to support their audio/video and video conferencing systems. The role involves responding to customer inquiries promptly, coordinating troubleshooting efforts, and ensuring high-quality service delivery. Ideal candidates should have at least 5 years of experience in similar environments, particularly with audio/visual systems, and possess excellent communication skills. This position emphasizes teamwork and problem-solving in a dynamic setting.