7506 - Customer Service Officer | AWS + Bonus

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Manager to manage customer communication and complaints. The role involves providing training and ensuring compliance with data privacy policies. Candidates should hold a Diploma and have relevant working experience. This position offers a salary range of $2500 - $2800 with AWS and variable bonus.

Benefits

AWS

Variable Bonus

Qualifications

• Relevant working experience required.

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and log all interactions.
• Resolve customer complaints promptly and track feedback to improve quality.
• Provide coaching and support to retail agents through training sessions.
• Monitor KPIs like Customer Satisfaction Score and prepare performance reports.
• Ensure compliance with data privacy policies and maintain accurate records.

Education

Diploma

Job description

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary: $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma