6 months Contract Contact Centre Executive #hmsQ

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Contact Centre Executive for a 6-month contract. The role involves handling customer interactions, cross-selling bank products, and ensuring service quality. Candidates should be ready to work shifts and are offered a basic salary up to $3800, performance bonuses, and shift allowances. Interested individuals should submit their resumes to the provided email or contact on Telegram.

Qualifications

• Handle customer interactions via phone and/or emails within stipulated timeframe.
• Cross-sell bank products and services when appropriate.
• Resolve customers’ feedback/issues within guidelines.

Responsibilities

• Handle customer interactions within stipulated timeframe.
• Contribute to Contact Centre service quality KPIs.
• Ensure compliance with group policies and guidelines.

Job description

Overview

Bank

Raffles

6 months Contract Contact Centre Executive

Basic salary up to $3800 + shift allowance ($20/day if hit certain criteria) + up to 1-month performance bonus upon completion of 6 months tenure

Working Days: Monday to Sunday, including Public Holidays

Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)

Work Week: 5 days per week

During training (3-4 weeks), all staff will be required to work from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule and gain sufficient hands-on experience. Thereafter, they will continue with above shift hours.

Responsibilities

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Interested candidates, do submit your resume to: [e-mail] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820